Privacy Policy
We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
1. Introduction
Welcome to FDEV LLC ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care and respect.
This Privacy Policy explains:
- What information we collect and why
- How we use and protect your information
- Your rights and choices regarding your information
- How we comply with privacy regulations (GDPR, CCPA, etc.)
Effective Date: This policy is effective as of January 1, 2026 and applies to all users of FDEV LLC products, services, and websites.
Your Consent: By using our websites, products, or services, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with FDEV LLC services, you may provide:
Account Information:
- Name and email address
- Company name (optional)
- Payment information (processed by third-party payment processors)
- Profile information
Communication Data:
- Support requests and correspondence
- Community forum posts and comments
- Feedback and survey responses
- Waitlist registrations
2.2 Information Collected Automatically
When you use our websites or services, we automatically collect:
Usage Information:
- Pages visited and features used
- Time spent on pages
- Clickstream data and navigation patterns
- Referral sources
Technical Information:
- IP address and general location (country/region)
- Browser type and version
- Operating system and device type
- Screen resolution and device identifiers
- Cookies and similar tracking technologies
Analytics Data:
- Website traffic and usage statistics
- Feature adoption and usage patterns
- Performance metrics
- Error logs and crash reports
2.3 Information from Third Parties
We may receive information from:
Payment Processors: Transaction details and payment status (we do NOT store credit card information)
Authentication Providers: If you use social login (GitHub, Google), we receive basic profile information
Analytics Services: Aggregated usage data from Google Analytics, Firebase Analytics, or similar services
2.4 Information We Do NOT Collect
We do NOT:
- Access code you write using our products
- Collect data from applications you build with our tools
- Monitor or track your development activities
- Store credit card information (handled by payment processors)
- Sell your personal information to third parties
3. How We Use Your Information
We use your information for the following purposes:
3.1 Provide and Improve Services
- Deliver our software products and updates
- Process your purchases and manage licenses
- Provide technical support and customer service
- Send important service announcements
- Improve and optimize our software and websites
- Develop new features and functionality
3.2 Communication
- Respond to your inquiries and requests
- Send transactional emails (purchase confirmations, license information)
- Notify you about updates, new features, and important changes
- Send marketing communications (with your consent - you can opt out)
- Conduct surveys and collect feedback
3.3 Security and Fraud Prevention
- Verify your identity
- Detect and prevent fraud, abuse, and security incidents
- Enforce our Terms and Conditions
- Protect our rights and property
3.4 Analytics and Research
- Understand how users interact with our products
- Identify usage trends and patterns
- Measure effectiveness of our marketing
- Conduct research to improve user experience
- Generate anonymized, aggregated statistics
3.5 Legal Compliance
- Comply with legal obligations and regulations
- Respond to legal requests and prevent harm
- Enforce our agreements and policies
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
Contract Performance: Processing necessary to fulfill our contract with you (providing our services)
Legitimate Interests:
- Improving our services
- Marketing and analytics
- Security and fraud prevention
- Customer support
Consent: Where required by law, we obtain your explicit consent (e.g., marketing emails, cookies)
Legal Obligation: Compliance with laws and regulations
You have the right to object to processing based on legitimate interests. Contact us to exercise this right.
5. How We Share Your Information
We do NOT sell your personal information. We may share your information in the following limited circumstances:
5.1 Service Providers
We share information with trusted third-party service providers who assist us:
- Payment Processors (Stripe, PayPal): Process transactions securely
- Email Services (SendGrid, Mailchimp): Send transactional and marketing emails
- Analytics Providers (Google Analytics, Firebase): Understand usage patterns
- Hosting Providers (AWS, Google Cloud): Host our websites and services
- Support Tools (Discord, GitHub): Provide community and technical support
These providers are contractually obligated to protect your information and use it only for specified purposes.
5.2 Business Transfers
If FDEV LLC is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
5.3 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations (subpoenas, court orders)
- Protect our rights and property
- Prevent fraud or security issues
- Respond to government requests
- Protect public safety
5.4 With Your Consent
We may share your information with third parties when you explicitly consent (e.g., testimonials, case studies).
5.5 Aggregated/Anonymized Data
We may share anonymized, aggregated statistics that cannot identify you personally (e.g., "80% of users use Feature X").
6. Data Retention
6.1 Retention Periods
We retain your information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Specific Retention Periods:
- Account Data: Retained while your account is active, plus 90 days after deletion
- Transaction Records: 7 years (for tax and legal compliance)
- Support Correspondence: 3 years after last interaction
- Analytics Data: 26 months (Google Analytics default)
- Marketing Data: Until you unsubscribe, plus 30 days
- Legal/Dispute Data: As required by law or ongoing legal proceedings
6.2 Data Deletion
You can request deletion of your personal data at any time. We will delete your information within 30 days, except where:
- Legal obligations require retention
- Legitimate interests justify retention (e.g., fraud prevention)
- Data has been anonymized for analytics
7. Data Security
7.1 Security Measures
We implement appropriate technical and organizational measures to protect your information:
Technical Safeguards:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Secure backup and disaster recovery procedures
Organizational Safeguards:
- Employee training on data protection
- Confidentiality agreements with staff and contractors
- Access restricted on a need-to-know basis
- Incident response and breach notification procedures
7.2 Your Responsibility
While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for:
- Maintaining the confidentiality of your account credentials
- Using strong, unique passwords
- Notifying us immediately of any unauthorized access
- Keeping your systems and software updated
7.3 Security Incidents
In the event of a data breach affecting your personal information, we will:
- Notify you without undue delay (within 72 hours for GDPR)
- Inform relevant authorities as required by law
- Take steps to mitigate harm and prevent recurrence
8. Your Privacy Rights
8.1 Rights for All Users
Regardless of location, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data
- Opt-Out: Unsubscribe from marketing emails
- Object: Object to certain data processing activities
8.2 Additional Rights for EEA/UK Users (GDPR)
If you're in the European Economic Area or United Kingdom, you also have:
- Right to Restriction: Limit how we use your data
- Right to Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time (doesn't affect prior processing)
- Right to Lodge a Complaint: File a complaint with your data protection authority
8.3 Rights for California Users (CCPA/CPRA)
California residents have additional rights:
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of your information
- Right to Opt-Out: Opt out of "sale" of personal information (we don't sell data)
- Right to Non-Discrimination: Equal service regardless of exercising privacy rights
- Right to Correct: Correct inaccurate personal information
8.4 Exercising Your Rights
To exercise any of these rights:
- Email us at weare@fdev.llc
- Include "Privacy Rights Request" in the subject line
- Provide your name, email, and specific request
- We will respond within 30 days (45 days for complex requests)
We may need to verify your identity before fulfilling your request.
9. Cookies and Tracking Technologies
9.1 What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services.
9.2 Types of Cookies We Use
Essential Cookies (Required):
- Authentication and session management
- Security and fraud prevention
- Load balancing and performance
Analytics Cookies (Optional):
- Google Analytics: Website usage statistics
- Firebase Analytics: App usage insights
- Heatmapping tools: User interaction patterns
Functional Cookies (Optional):
- Language preferences
- Theme settings
- Personalized content
Marketing Cookies (Optional - with consent):
- Ad targeting and retargeting
- Campaign effectiveness measurement
- Social media integration
9.3 Managing Cookies
You can control cookies through:
- Browser Settings: Block or delete cookies
- Opt-Out Tools: Google Analytics opt-out, NAI opt-out
- Cookie Consent Banner: Manage preferences on our website
Note: Disabling essential cookies may affect website functionality.
9.4 Do Not Track (DNT)
We respect DNT signals where technically feasible. However, many third-party services do not honor DNT.
For more details, please see our Cookie Policy.
10. International Data Transfers
10.1 Global Operations
FDEV LLC operates globally from our headquarters in New Mexico, United States, and may transfer your information to countries outside your residence.
10.2 EEA/UK Data Transfers
For users in the European Economic Area or United Kingdom:
- We use Standard Contractual Clauses (SCCs) approved by the European Commission
- We ensure adequate safeguards are in place for international transfers
- You can request a copy of the SCCs by contacting us
10.3 Data Protection Safeguards
When transferring data internationally, we ensure:
- Compliance with applicable data protection laws
- Appropriate technical and organizational safeguards
- Contractual protections with third-party processors
- Regular audits and assessments
11. Children's Privacy
Our services are not intended for children under the age of 16 (or the applicable age of digital consent in your jurisdiction).
11.1 No Intentional Collection
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11.2 Parental Rights
If we become aware that we have collected personal information from a child without parental consent, we will:
- Delete the information promptly
- Terminate the child's account
- Notify the parent/guardian (if contact information is available)
11.3 Age Verification
We may use age verification mechanisms to prevent children from accessing our services.
12. Third-Party Links and Services
12.1 External Links
Our websites and documentation may contain links to third-party websites, including:
- Developer documentation and resources
- Community forums and tutorials
- Open-source project repositories
12.2 No Responsibility
We are not responsible for:
- Privacy practices of third-party websites
- Content on external sites
- Security of third-party services
12.3 Your Responsibility
When you visit third-party sites:
- Review their privacy policies
- Understand their data practices
- Exercise caution when sharing personal information
13. Data Controller and Processor Roles
13.1 FDEV LLC as Data Controller
For personal information we collect directly (account data, purchases, support requests), FDEV LLC acts as the data controller, determining the purposes and means of processing.
13.2 FDEV LLC as Data Processor
In some cases, we act as a data processor on behalf of our customers (e.g., when you use our tools to build applications). You are the data controller for data collected by your applications.
13.3 Your Responsibilities as Controller
If you build applications with our products:
- You are responsible for compliance with data protection laws
- You must implement appropriate privacy policies
- You must obtain necessary consents from your users
- You must provide data subject rights to your users
- Our products do not access or process data from your applications
14. Marketing and Communications
14.1 Marketing Emails
With your consent, we may send:
- Product updates and new features
- Educational content and tips
- Special offers and promotions
- Event invitations and webinars
- Newsletter updates
14.2 Transactional Emails
We will send essential transactional emails (consent not required):
- Purchase confirmations and receipts
- License information and access details
- Password resets and security alerts
- Service announcements and critical updates
14.3 Opt-Out
You can opt out of marketing emails:
- Click "Unsubscribe" in any marketing email
- Update preferences in your account settings
- Email us at weare@fdev.llc
Note: You cannot opt out of essential transactional emails.
14.4 Frequency
We respect your inbox:
- Marketing emails: Maximum 2-4 per month
- Critical updates: As needed
- No spam or selling your email to third parties
15. Changes to This Privacy Policy
15.1 Right to Modify
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- New legal requirements
- Technological developments
- Business changes
15.2 Notice of Changes
For material changes, we will notify you:
- Email notification to registered users (at least 30 days in advance)
- Prominent notice on our website
- Update to "Last Updated" date at the top of this policy
15.3 Continued Use
Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy. If you do not agree to changes, please stop using our services.
15.4 Version History
Previous versions of this Privacy Policy are available upon request.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
General Inquiries:
- Email: weare@fdev.llc
- Website: fdev.llc
Mailing Address: FDEV LLC 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 NEW MEXICO, USA
Response Time: We aim to respond to all privacy inquiries within 30 days.
Complaints: EEA/UK residents have the right to lodge a complaint with their supervisory authority if they believe we have not addressed their concerns adequately.
By using FDEV LLC products and services, you acknowledge that you have read and understood this Privacy Policy.
See also: Cookie Policy
